At Energy Canada Home Comfort Ltd. ("we", "our", "the Company"), we are committed to protecting the privacy, confidentiality, and security of your personal information. This policy outlines how we collect, use, store, and share your information in a respectful and transparent manner.
 

1. Definitions

"Energy Canada Home Comfort", "we", "our", and "the Company" refer to Energy Canada Home Comfort Ltd.
 "You" and "your" refer to any individual or business who has engaged with us as a customer or prospective customer.

 

2. Protection of Your Personal Information

Your privacy is important to us and we are committed to protecting the confidentiality of information you provide to us.  We safeguard your personal information with strict physical, electronic, and procedural controls in accordance with applicable Canadian privacy standards. These measures are designed to prevent unauthorized access, use, or disclosure of your information. We do not sell or unlawfully share personal information.

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3. Why We Collect Personal Information

We collect personal information to:

• Establish and maintain your customer profile.

• Verify your identity.

• Deliver our products and services to you.

• Offer you other energy-related programs or solutions that may be of value.

• Communicate with you about your account.

• Process payments or collections where applicable.

• Comply with legal and regulatory requirements.

 
4. What We Collect
Depending on the service, we may collect:

• Contact information such as name, address, telephone number and email address.

• Date of birth and other identification details.

• Employment and income information (if applicable).

• Banking, billing and other payment information.

• Other information provided through applications, forms, or customer service interactions.

 
5. Consent
We will collect, use and disclose your personal information only where we have your consent as provided in this policy.  Your consent may be express, implied or deemed and can be given orally, in writing or electronically.  While we generally collect personal information directly from you, we may also collect information from trusted third-party sources with your consent. By providing us with your personal information, we obtain your consent to collect, use or disclose your personal information for the purposes set out in this policy.  You may also withdraw your consent at any time, however, in doing so, you acknowledge that we may not be able to provide, or continue to provide you with the product or service you request or have contracted for. Where you have withdrawn your consent, we will advise you of any implications of withdrawing or changing consent. By receiving a copy of this Policy or by continuing to deal with us, you have consented to the collection, use and disclosure of your personal information as outlined in this policy.
 
6. Retention and Disposal of Information
We retain personal information only as long as necessary for business, legal, or regulatory purposes and where required by law. When no longer required, information is securely deleted or destroyed in a manner that prevents unauthorized access or disclosure.
 
7. Disclosure to Third Parties
We do not disclose your personal information except:

• To service your account or provide requested products or services.

• To report to funding or billing partners essential to account management.

• As required during business transitions such as mergers, reorganizations, or acquisitions.

• For legal or regulatory compliance.

• To prevent fraud or unauthorized activity.

• Any sharing is done with confidentiality protections in place, and only when legally permitted or required.

 
8. Accessing or Updating Your Information
To request access to or correction of your personal information, or if you have questions or concerns about our privacy practices, you may contact us at:
Email: billing@energycanadahc.com
Phone: 1-888-212-9080
 
9. Contacting Us
To get more information about this Policy, change or withdraw your consent or to make a complaint under this Policy, please email us at: billing@energycanadahc.com.