Toronto Business Owners Should Rethink Their Water Billing

CBC News originally reported on this case on June 16, 2025. Full story available here.

Yesterday, a story made headlines across Toronto. A local senior received a water bill for nearly $2,400, despite no major changes in usage.

The cause? A failure in the City of Toronto’s water billing equipment, a device meant to transmit usage data had quietly stopped working. Like thousands of others across the city, her bills were being estimated for months without her knowledge. Then came a sudden catch-up charge.

While the full story is being covered by news outlets, here’s what matters most to local businesses: municipal water billing systems can fail, and when they do, it’s the property owner who’s left footing the bill.

This Isn’t Just a Residential Issue

According to recent city reports, over 50% of Toronto’s water meter transmitters have already failed, with thousands more breaking down every month.

That means Toronto Business—especially those with high water usage—are at risk of being billed based on incorrect estimates. And often, you won’t find out until it’s too late.

Our Message to Toronto Business Owners

If you're reviewing your latest water bill and something doesn’t feel right, if there’s been no increase in operations, yet costs are rising, you’re not overthinking it.

You’re doing what every responsible Toronto business owner should: questioning costs that don’t line up.

We’re not saying every bill is wrong. But as this latest incident shows, you can’t always assume the city system is working as expected.

Think Your Bill’s Too High?

If you’ve had a spike in charges without a clear reason, let’s talk. We review water bills for Canadian businesses every week; not to assign blame, but to bring clarity.

Email: billing@energycanadahc.com

Call: 1-888-212-9080

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Reference: CBC News originally reported on this case on June 16, 2025