Statement of Disclosure

Statement of Disclosure
Energy Canada Home Comfort Ltd. (“Energy Canada”)
Electricity Retailer – Ontario
Licence No.: ER-2024-0314
Last updated: April 29, 2026

Licence and Authority
Energy Canada is licensed by the Ontario Energy Board (OEB) as an electricity retailer under the Energy Consumer Protection Act, 2010 (ECPA) and applicable regulations and codes.

Electricity Retail Contracts
Under an electricity retail contract, Energy Canada supplies electricity to customers at the price and on the terms set out in the contract.

Energy Canada does not:

Own or operate electricity transmission or distribution systems
Read the electricity meters
Control electricity delivery, reliability, outages, or restoration
These services are provided by your local electricity distributor.

Pricing Disclosure
Electricity prices under a retail contract may differ from prices set by the Ontario Energy Board.

Your contract will clearly set out:

The price of electricity
The contract term
Any applicable fees or charges

You will continue to receive a bill from your local distributor, which may include charges from both the distributor and Energy Canada.

Electricity retail contracts do not guarantee savings.
Prices under a contract may be higher or lower than regulated prices over the contract term.

Consumer Rights
The Energy Consumer Protection Act, 2010 (ECPA) provides important protections, including:

The right to receive a written copy of the contract

A 10-day cooling-off period to cancel without penalty
The right to cancel if required disclosures are not provided
Rules governing how contracts may be marketed and entered into

The cooling-off period begins when you receive the written contract.

Sales and Marketing
Energy Canada conducts all sales and marketing activities in compliance with the ECPA, Ontario regulations, and OEB requirements.

Representatives are required to:

Identify themselves and Energy Canada
Provide accurate and non-misleading information
Comply with all applicable consumer protection requirements

Privacy
Energy Canada collects, uses, and discloses personal information in accordance with applicable privacy laws. Please refer to our Privacy Policy for details.

Complaints
If you have a question or complaint, please contact Energy Canada first.

If your concern is not resolved, you may contact the Ontario Energy Board:
Ontario Energy Board
Phone: 1-877-632-2727
Website: www.oeb.ca

Updates
This Statement of Disclosure may be updated from time to time. The most current version will be posted on our website.

Contact
Energy Canada
Phone: 1-888-212-9080
Email: electricity@energycanadahc.com
Website: www.energycanadahc.com/energy